Some users have reported success with this method. Have you tried the first method and the problem persists? Then try disabling thumbnail previews. Also, if you have DivX or Nero installed on your computer, you may also want to consider updating them to their latest versions. Doing this has helped a lot of people fix their COM surrogate hassles.
#WHAT IS WINDOWS COM SURROGATE UPDATE#
If you’re viewing pictures or videos and suddenly get the pop-up “COM surrogate has stopped working,” the smart thing to do is update codec. If you’re currently experiencing problems with COM surrogate not working on your computer especially when viewing pictures or videos, the following bit of information will help greatly. Should the COM object crash in the process of carrying out this task, it is only the COM surrogate that crashes, allowing the original File Explorer process to keep running normally. Let’s look out this quick scenario to get a broader understanding, shall we? Whenever windows explorer begins a COM surrogate process, it does so to generate a thumbnail of images, in this scenario, the COM Surrogate plays host to the COM object which was designed in the first place to handle such tasks. In the event of the crashing of a COM object, what would be affected would be the COM surrogate process and not the COM object itself. This allows your windows to run COM object outside of the original process that required such command. To fix this hassle, Microsoft created the COM surrogate process. When this happens, the com Object can take down its host process, thereby affecting the entire windows explorer process and guess what, this isn’t something you’ll want to experience. Notwithstanding, this can result in a lot of hassles especially when a COM object crashes.